FAQ - Download, Installation, Registration
Q: What are the minimum system requirements needed for my computer to run the software?
Q: How do I download the software?
Q: How can I check out the software and games before giving my name and address?
Q: What is the "Validate Email" for and why do I need to do it?
Q: How do I get the software to remember my nickname and password on the Login screen?
Q: I forgot my password, what do I do?
Q: It keeps telling me I can't log in, but I know my information is right. What am I doing wrong?
A: The minimum system requirements needed to play using our software are:
- Windows 98/NT/ME/2000/XP/VISTA
- Download size: 9 MB
- Pentium system with minimum of 64 MB RAM
- 56k modem or faster Internet connection recommended
A: During various phases of development, players successfully participated using Virtual PC 5.0 for Mac OS X . We have not explicitly focused on testing for the Mac systems but as far as we know you can run our software with Virtual PC 5.0 for Mac OS X.
A: At any of the pages at this website select the Download button that appears on the left side border. You will go through a standard set of steps for downloading and installing software.
We suggest that you select "Open" when first asked to Open or Save the file. As each step completes, your system will automatically present you with the next action required. Once the software is installed it will start automatically and you'll see the cardroom lobby.
If you encounter any problem, our technical support staff will be glad to assist you.
A: Once you have completed your download, the software will automatically start and you'll be in the cardroom lobby. At this point you are free to view the cardroom and watch any game in progress.
The lobby contains a list of games. To view a game simply double click on the game you wish to watch and you'll be watching live action from around the world!
If you want to join the action, go to the lobby, click the Login/Register button in the lower right area.
A: In the interest of cardroom security and integrity we require that all cardroom members have a valid email address on file. When you register or change your email address we request you to validate that email address.
The process is quite simple:
- When an email address is first entered or changed, we immediately send a validation email to that address.
- You open the email and click on the link provided in the text.
- That's it! You receive a friendly message letting you know the process is complete.
A: When you visit the cardroom you will be presented with a Login/Register dialogue box. Type your nickname and password in the allocated entry boxes and check the "Remember Nickname/Password" before you click the "Login" button. On your next visit, the nickname and password boxes will be automatically populated.
A: The best way to get your password:
- Start the game software by clicking the cardroom icon.
- On the Login/Register dialogue box click the "Forgotten Password" button.
- Enter your nickname and the email address you have on file.
- An email will be sent to your account to provide you with access to a new temporary password.
If that doesn't work or you can't remember your nickname or email address, then Customer Support will be glad to assist you. Contact them from the Support page on this website and provide them with as much information as you can about your account. If you can, please provide nickname, first and last name and the email address with which you registered.
A: When you enter a nickname and password our system performs the following checks:
- Both the nickname and password match the same account
- The password correctly match upper/lower case characters on file
- The account status indicates that the account is currently active
The most common problems and the solutions are as follows:
- Your Caps Lock key is on causing both your nickname and password to be entered entirely in upper case - turn off your Caps Lock key and retry
- Your password is not eXaCtLy as you registered it - retry paying attention to spaces and upper and lower case entries.
- Any other problem requires you to contact Customer Support
A: Here's how to change your password:
- Launch the cardroom application by clicking the cardroom icon on your desktop
- Log in from the lobby.
- Click on the Players' Area button at the top of lobby
- Once in the Players' Area, select the Change Password link
A: Changing your nickname requires assistance from the support staff. Please contact support with your request listing three nicknames in order of your preference 10 characters or less in length. We do limit the frequency of nickname changes for a player as it is the primary means by which others identify you in the cardroom.
