FAQ - Games Playing
Trouble Getting Started Or Logging In
Q: How can I see who is on the wait list for a table?
Q: How do I put myself on a wait list?
Q: How many games can I be wait listed on?
Q: How do I know when a seat is open?
Q: How can I start a new game if no seats are open and there are lots of players on the wait list?
Q: I want to watch a real game. How do I get to the rail?
Q: How can I pick the seat I want?
Q: How can I change seats in a game?
Q: How can I change my avatar?
Q: How many games can I play at the same time?
Q: How do I bet in no-limit and pot-limit games?
Q: Why can't I use all the "pre-select" buttons in no-limit and pot-limit games?
Q: How do I hold and discard cards in Draw?
Q: How do I look up a hand history?
Q: How do I change my table stake to bring more money to the table?
Q: How do I chat with the other players?
Q: How do I make those cool chat sounds?
Q: What happens if I am disconnected in the middle of a game
Q: When will I be all-in protected?
Q: Something happened to the game and I couldn't bet. Why was my hand folded?
A: There are several ways!
In the lobby, you can view the Wait List for a table in either of the Info Boxes. Simply click on the blue button on the Info Box, select Wait List, and then click on the game in which you are interested.
At the game table, you can view the Wait List for a table in either of the Info Boxes. Simply click on the blue button on the Info Box, select Wait List, and then click on the game in which you are interested. Alternatively, simply hold your mouse over the "Wait List: xx" text in the lower left region of the carpet and the Wait List will temporarily appear over the Info Box.
A: There are two ways to get on a wait list for a game.
In the lobby, locate the game of interest and simply click on the box in the Wait column. You will get a choice to join the wait list for that specific game or to join the wait list for any game of the same game type and limits. You can also choose the number of other players you would like at the table or summoned before you are summoned.
At the game table, when you are vieiwing a full game, the Join Waitlist button appears in the lower right area. Simply click this button and you'll be added to the wait list for that game.
A: There is no limit imposed by the system.
A: In the tablelist in the lobby, the Seated column identifies the number of seated players/total number of seats on a per table basis.
If you are wait listed for a game and a seat becomes available, you will automatically be summoned to the game. If you accept, the game window will open and you'll be able to take your choice of any availble seat. We'll make sure that at least one seat remains available for 5 minutes until you make your choice.
If you already have more than the number of allowable game windows open when you are summoned, we'll request that you close one before going to the table where you are summoned.
A: You have two choices.
You can simply go to a table and sit down. Usually, within a few minutes other players will join you and the action will start automatically.
Alternatively, you can pick the type of game in which you are interested, click the box in the wait column and indicate how many other players you wish to join at a table. As soon as a table comes free or enough other players express interest, you'll be summoned to the table and the action will begin!
A: You can watch real games without registering. Simply start the game software by clicking on the cardroom icon on your desktop. Once the lobby appears, choose a table of interest from the tablelist and double click. The game will appear automatically.
A: When you open a game table, all available seats appear with a Sit Down disk as an indication that the seat is available. (This disk will disappear after 10 minutes). Simply click on the disk or any empty seat and the seat becomes reserved for you until as you go through the buy in process.
A: Players can move into any seat by rotating the table perspective. To change seat persepective, right click on desired seat and select Sit Here from the menu.
A: Subscribing players can change their avatar from the Tools tab. On the User Information Player Info sub tab click the Edit button. Use the arrows to cycle through the available avatars. Once you have made your selection, insert your password in the space provided and click submit.
Your selected avatar will be displayed in any subsequent games or tournaments that you join.
A: The number of games you can play at the same ti me is based on your computer's capability. For Windows 95 and Windows 98 with less than 64 megabytes of memory the restriction is one game at a time. For other systems, the restriction is 3 games at a time.
A: While you are playing in no-limit and pot-limit games, and the action is moving around the table, you have a bet console in the lower center portion of the game screen. The bet console allows you to set your bet in advance of your turn to act. Once it's your turn to act you will be provided with the standard betting buttons but any raise amount will reflect what the amount you set beforehand. Don't worry, your bet won't be placed until you actually click one of the standard bet buttons during your turn, so if you need to adjust the amount you'll have an opportunity to do so.
To learn more about no-limit and pot-limit rules visit our Games section on this website.
A: The pre-select buttons are deisgned to help speed up play by allowing players to specify their desired bet action in advance of their turn to act. In fixed limit games, the bet options you will receive on your turn are "fixed" and can be anticipated to a reasonable degree.
However, in no-limit and pot-limit games, the betting options are such that they cannot be easily anticipated beforehand and making a pre-selection may cause some players to commit more funds than they anticipate. We do provide options to set your bet amount in advance or to pre-select the Fold ASAP or Check/Fold action.
A: In Draw you simply click on a card you wish to hold. The card will drop down and a blue "H" will appear to let you know it is a "Hold" card. If you wish to discard a "Hold" card, simply click on it again. The blue "H" disappears and the card is returned to its original position.
You can select the cards you wish to discard in advance of your turn. When it is your turn to discard, you receive a prompt asking you to confirm you selection and you have the opportunity to make any change you desire. Other players will NOT receive any information about the number of cards you are selecting for discard until you actually complete the discard action.
A: While you are running the game software, go to the Tools page and select the Hand History tab. There are 2 methods of specifying the hands in which you are interested:
- Your last showdown
- By entering a specifc hand number
You can also click the Prev button in the top left of the game table so view the last completed hand in the game.
A: While sitting in a game, you can change your table stakes without sitting out or leaving. Simply select the Table Stake option in the Info Box and enter the amount you would like at the table at the end of the current hand. The system will process your request at the end.
A: While at a game table, make sure you have Game Chat displayed in one of the Info Boxes.... start typing your chat message and it'll appear in the chat entry line. Once you are happy with the message press enter to send it. Note that you must be logged into the cardroom to send chat messages. Player chat privileges are not enabled until you have made a free token purchase.
A: You mean such as "Laughing out Loud"? Just type the indicated abbreviation and all players with sound enabled will hear what you have to say. You can find the complete list of Game Sounds by clicking on the Options tab in the game software, selecting the Audio sub tab and then clicking the Show Sounds link.
A: When seated at a table, you can block a specific players chat by right clicking on their seat and selecting Block from the menu. You can also block any spectators chat by selecting the Spectator List from the menu above the Info Box and placing a check mark next to the spectators nickname.
If you are not interested in chat, you can get rid of chat window completely by simply selecting another option, such as the Spectator List, in the Info Box. You can have the ability to turn all chat sounds off in any game by using the Local Options feature in the Info Box.
A: Our system is designed to detect and manage disconnections and where possible you will be automatically reconnected. We also have safeguards in place so that unscrupulous players can't take advantage of a situation by pretending to be disconnected.
For fixed limit ring games, we allow a daily number of all-in protections for each player to cover situations where a disconnection is encountered. If you haven't used up your all-ins and you are disconnected when it is your turn to act, here's what happens:
- If Check is an option, then the system will Check on your behalf
- If Check isn't an option, a side pot is created and you go all-in for the remaider of the hand. In this case your all-in Remaining count will be reduced by 1.
At the showdown, you will be in contention for all pot funds prior to the creation of the side pot. If you will, your winnings are automatically credited to your account. At the end of the hand you will be sat out of the game.
If you are playing in No Limit or Pot Limit ring games or tournaments where All In protection does not apply, the system will check your hand on your behalf but will fold to any bet.
A: Our system is designed to detect and manage diconnections and where possible you will be automatically reconnected. We also have safeguards in place so that unscrupulous players can't take advantage of a situation by pretending to be disconnected.
A player is all-in protected when the system determines that the player is disconnected, has money in a pot and is required to take an action that requires either folding or a further financial commitment.
Please Note: Our Tournament games, Pot Limit and No Limit ring games are not all-in protected.
A: Our system deteremined that your computer was still connected but you didn't make a response to a bet action request. Because your computer was still connected your hand didn't qualify for all-in protection, and in the interest of other players in the game, your hand was folded as there was no option to check on your behalf.
A: It's likely that the bet prompt did occur but the game in which it occurred didn't come to the front for your action. By the time you looked at that game, your time had expired and the bet prompts were already removed.
Some players want bet prompts coming to the front and some don't. We allow you to set that up as a preference as one of our many options. If you wish to change your setting, you can do so on the Options page, under the Look & Feel tab.
A: As a subscribing player, when your total Free Play balance drops below $200 your Free Play account will automatically be replenished to $600 the next time you leave a table.
As a non-subscribing player, once your token balance has fallen below $200, click on the cashier button. Subsequently click the button Trial Reload and follow the prompts. Your token balance will be replenished to $600 on completion. Please note that the Trial Reload button is only available for selection when your account balance has fallen below $200 (combined on account and in-use at the tables)
For those players that have expressed interest in purchasing Free Play chips (tokens) beyond the normal $600 replenishment please click here.
